The John Force RaceStation online sales operate Monday through Friday; 8:00 am-5:00 pm PST. Orders placed weekdays after 12:00 pm will be processed and shipped the follow business day. Orders placed on Fridays after 12:00pm through Sunday at 11:59pm will be processed the following Monday.
Autograph requests may delay processing depending on drivers availability.
Orders can not be cancelled after the shipping process has begun, customer must wait to receive item(s) and than return the item to us at their own cost for refund or exchange (shipping will be charged again for exchange).
The John Force RaceStation uses both UPS (United Parcel Service) and USPS (United States Postal Service) for our shipping; customers may choose the class of mailing during checkout. Once a order has been processed, a tracking number will be available to you when you log into your RaceStation account. It is not the responsibility of the John Force RaceStation to provide the tracking number via email or phone.
Pre-Orders assures that a customer will receive a diecast; some diecast have a very low production quantity and can sell out very quickly. As a collectors item, these diecasts are never reproduced after a model has sold out.
NOTE: John Force Racing diecasts are a highly detailed collectors items, manufacturing these items is difficult and the process of approvals can take several months. Delays often occur and can last as long as four months as our manufacture strives for perfection when replicating our race cars. Please allow for delays on these products; we try our best to get our customers updated for release dates.
RETURNS AND EXCHANGES
The John Force RaceStation allows for returns and exchanges for up to 30 days after the purchase. All returns must be in unused resellable condition. Customer are responsible for any return shipping expenses. Returned items are subject to a 15% restocking fee. Customers requesting an exchange may also be subject to additional shipping expenses.
Clothing will not be accepted if it has a odor; including smoke and perfume/cologne. John Force RaceStation has the right to refuse any item for refund or exchange.
Clearance items are not eligible for return or exchange.
Any personalized and/or autographed item including artwork, apparel, books, drinkware, remote controlled cars, and toys will not be excepted for refund or exchange. Some autographed diecasts are available for return; please contact us during our business hours at (714) 921-1651.
Most times refunds can be processed by crediting the payment method used during the initial purchase; however some purchases are not eligible for refunds back on credit/debit cards and the customer will instead receive their refund by check; please allow 2-4 weeks for refund by check.
The John Force RaceStation allows for orders to be placed over the phone; 8:00am-12:00pm PST. Must have valid credit/debit card. If a refund is requested for a phone order, these orders must have their refunds delivered by check; please allow 2-4 weeks for refund by check.
We're working hard on getting orders out ASAP. If you placed an order over the black Friday weekend, we're catching up! We expect all orders to be complete buy early next week.